Refund Policy

If you withdraw from your order, we will reimburse the payments received from you, excluding the costs of standard delivery and any administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products.

We may withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Once your returned products have been checked and inspected at our warehouse, you will receive a refund email notification. Your refund will be paid back to the same card that was used to place the order.

Refunds usually take up to 8 to 10 working days to appear on your statement after you have received your return confirmation email. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

You will be refunded your full shipping cost only if the entire order is returned due to an error on our part, such as a manufacturing defect or a shipping mistake. Returns made because a customer changed their mind, ordered the wrong size, or no longer wants the product do not qualify for a shipping refund.

To receive a full refund, all returned items must be in the same condition in which they were received. This means the product must be complete, unworn, unwashed, and returned with all original labels and packaging intact.

For international orders, customers are responsible for paying any customs clearance fees required to release the parcel in their country. If customs fees were prepaid during checkout, we will reimburse that amount if the customer is required to pay again upon release.

If an international order is returned to the UK because the customer did not pay the customs clearance fee, we will issue a partial refund, excluding the shipping costs incurred by us.